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Spirit of the Woods Flute Guarantee and Policy
SPIRIT OF THE WOODS FLUTES

Instruments in the style of Native American Flutes

Flute Guarantee and Ordering Policy

 

Spirit of the Woods Flutes
Flute Guarantee and Ordering Policy

(Effective 7/15/09)

Spirit of the Woods offers a 100% lifetime guarantee on all of their crafted Native American Style Flutes. This guarantee covers against cracking, separation, or other defects due to craftsmanship, should these issues become evident during the lifetime of the instruments. Customer satisfaction is paramount in our business approach. However, if you find that you are not completely satisfied with your instrument upon its arrival, please see the following directions, below.....

  1. For return consideration, you must call Ed Hrebec at Spirit of the Woods Flutes within 3 days from receipt of item, to discuss a possible solution to the problem (or) to get a return authorization. For a return authorization, call 541-386-1264. The buyer assumes all shipping costs if they choose to return an instrument. Please note: a return will be honored as long as the flute was not altered or damaged in anyway, and is returned in the same condition as when it was originally purchased. Returns will not be accepted without following these terms above.

  2. Spirit of the Woods Flutes greatly appreciates serious flute buyers only; therefore we no longer approve cash refunds on returns. In the event you wish to return an instrument for whatever reason, you will receive a "merchandise credit" towards another flute of same value based on your original purchase. It is Spirit of the Woods Flutes' primary goal to assure that their customers are 100% satisfied with a flute that meets their expectations on all levels. If another instrument is to be made as a replacement, although I try to get to replacements immediately, the completion time could vary as far out as 6 months due to work capacity/scheduling. Thank you for being patient in this regard. Note that we have only had a couple of returns, in the over 11 years of being a full time flute making business, so we are confident that you will be happy with your instrument.

  3. Once a custom order has been placed for a Spirit of the Woods flute, there will be a 50% cancelation fee if the order is canceled. No exceptions will apply, therefore, please be certain of your purchase when calling Spirit of the Woods Flutes.

  4. Custom flute orders require a 50% down payment. The other 50% will be due when your flute has been tuned. Please allow approximately 3 - 8 weeks, depending on our work load, to complete your order. Note that some orders may be completed before the 3 - 8 week timeframe, however, detailed art applications could extend an 8 week period, depending on the extensive work involved. Added work to a project and the approximate timeframe to complete the order, will be discussed when the order is placed.


Thank you,
Ed Hrebec
Spirit of the Woods Flutes





541-386-1264

 

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